Christmas Closure

Holiday Hours: Our last day of operation for 2025 is Friday 19th December. We reopen on Tuesday 6th January. The Donny Van and Health Shuttle will also be closed during this period. We wish you and your whānau a safe and happy holiday!

Accessibility Statement

Our Accessibility Goals

We want everyone to feel at home here. That means making our website as inclusive, usable, and people-friendly as possible. To do that, we follow the Web Content Accessibility Guidelines (WCAG 2.2) – the international “rulebook” for digital accessibility. These guidelines have three levels: A (basic), AA (solid and inclusive), and AAA (the gold standard).

Our website was recently rebuilt with accessibility in mind to the Web Content Accessibility Guidelines WCAG 2.2 AA standard. There are always accessibility issues to consider and work on, and we are working to make our site better. Please let us know any concerns you have, and we will advise what we will do to address them.

We also take inspiration from the New Zealand Government Web Standards, plus the lived experience and know-how of our diverse team. Put simply: if something makes a website easier to navigate, read, or understand – we’re on it.

What We’re Doing

Here are a few things you’ll notice:

  • Images – We add alt text so screen reader users don’t miss out. (If you spot one we’ve missed, give us a nudge!)
  • Files – We’re digital-first, so we keep downloads to a minimum. If you need a file in a different format, just ask.
  • Browsers & Devices – Our site works across all the big browsers and plays nicely on iOS and Android.
  • Screen Sizes – Whether you’re on a phone, tablet, laptop, or giant desktop, we’ve tested the breakpoints so it all stays tidy.

How We Test

We use the same tools we use when reviewing our clients’ sites:

  • Screen readers
  • Magnifiers
  • Keyboard-only navigation
  • Colour contrast checkers
  • Automated tests
  • Manual tests using our pan-disability access goggles

Right now, our site almost hits full WCAG 2.2 AA. We know there are a couple of things to polish, and we’re working on it.

Your Feedback

Accessibility isn’t a one-and-done thing, it’s a journey. If you run into a problem, spot something odd, or just have an idea for making the site better, we’d love to hear from you. Drop us a line, and we’ll let you know what we’ve done with your feedback.

Final Word

We’ve worked hard to make the site welcoming and user-friendly for everyone.